Privacy Policy

We may collect personal information you submit through inquiry forms, WhatsApp messages, phone calls, or email. This can include your name, phone number, email address, country, treatment interest, medical reports, and other details you choose to share.

We may also collect basic technical and usage information such as page visits, referral source, device type, and campaign attribution data to improve the website and understand how visitors reach us.

We use the information you share to respond to inquiries, coordinate patient support, help with doctor and hospital shortlisting, guide treatment planning, and provide estimated cost or travel-related guidance.

We may also use submitted information for service improvement, internal reporting, follow-up communication, and lawful business operations connected to patient support.

We do not sell your personal information. We may share relevant information with trusted hospitals, doctors, coordinators, service providers, or operational partners only when needed to support your inquiry or treatment-planning journey.

We may also disclose information when required by law, regulation, legal process, or to protect our rights, users, or business operations.

If you share medical reports or health-related details, you confirm that you are authorized to share them and that you want Livance to use them for treatment guidance, hospital coordination, and related support services.

Livance is a patient-support and facilitation platform. Information shared through this website does not create a doctor-patient relationship with Livance itself.

We take reasonable steps to protect submitted information from unauthorized access, misuse, or disclosure. However, no system or transmission method can be guaranteed to be fully secure.

We may retain information for as long as reasonably necessary to manage inquiries, maintain records, comply with legal obligations, resolve disputes, or support legitimate business needs.

If you have questions about this Privacy Policy or want to request an update to your submitted information, please contact us at [email protected].